Return & Exchange Policy & Customer Satisfaction

First and foremost, we are committed to your satisfaction, and want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply, it does not fit with your decor or space. If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, for a credit, exchange, or refund for the purchase price of that item, less any shipping or handling costs, except for products that were assembled or modified, made to order, or excluded for return by the manufacturer. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs would be deducted from your refund. Also, a selection of our products carries a restocking charge, which would also be deducted from your refund. Please contact us if you if you require additional information about shipping, restocking and exclusions on any products that you are purchasing or considering.
Orders may only be canceled prior to either production and/or shipping. If delivery is refused orders are then subject to this Return Policy and specific Manufacturer Rules (see the Product Page or contact us for details).

Returning a Purchase

1. Please contact us and include your original order number, what product(s) you would like to return, and your name. You may also call us at 888.776.2515.  Returns will not be accepted without authorization.

2. Wrap the package carefully. All returned products must be in their original condition and packaging.

3. Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.

4. It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.

5. Please do not request a charge back of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, and we appreciate your patience while awaiting the credit for the original purchase to appear on your card.

6. Please Note: Other than a return or exchange due to a manufacturing error, we cannot refund shipping and handling charges.

7. Products that have been assembled or modified cannot be returned. Also, restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement.

If you have any questions about whether a product can be returned, please contact us prior to placing your order.

Damage & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping and avoid selling items that are easily damaged during shipping. If something arrives from us that appear to be damaged, or if parts are missing, please notify us immediately. We will arrange any missing parts or replacements are shipped to you as quickly as possible at no charge.

Suspected or Actual Damage If Shipped by Truck Freight or White Glove

1. Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.

2. If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down and make note of it before the delivery crew leaves.

3. If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay and please notify us immediately. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.

Cancellations

1. Custom Order - Sunbrella: If cancelling a custom order that includes a Sunbrella upgrade, you will be charged 30% of your orders total dollar amount. If order was already shipped, customer will be responsible for broken out shipping cost and as well as 30% of your orders total dollar amount.